summary     books     speeches     work     education     certification  
Jakub Skałbania.
Acclaimed expert in building Customer Relationship Management (CRM) strategies and experienced architect of CRM systems.
Business Architect and founder of Netwise, the best Microsoft Dynamics CRM integrator in Central & Eastern Europe (Microsoft rankings 2010-2016, Deloitte Fast50 CE 2012, EY Entrepreneur of the Year 2014, Gartner CRM Vendor Guide 2016).
Co-author of two CRM Field Guides, essential guides to Microsoft Dynamics CRM. Active expert speaking at many conferences. Awarded by Microsoft with Most Valuable Professional (MVP) title for 7 years in a row.

After graduating University of Oxford his goal was to change the way CRM systems were being implemented. He did so by applying selected Agile practices and by engaging into close co-operation with customers. As a result, his company finished all CRM projec successfully in a world where 47-70% CRM implementations fail (according to Gartner and Nucleus).