Jakub Skałbania

Founder | Operator | Angel investor | Computational cognitive science enthusiast

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17×Microsoft MVP
23years in enterprise CRM
7×Microsoft Partner of the Year
60+conference speeches on 4 continents

About me

2008 –

Co-founder, Netwise

#1 Microsoft CRM integrator in Central & Eastern Europe. 120+ people, offices in Warsaw and Boca Raton, FL. 7× consecutive Microsoft Partner of the Year in CRM (Poland), 3× President's Club, 2× Inner Circle, Deloitte Fast50 CE Rising Star, Gartner CRM Trusted Vendor.

netwiseglobal.com ↗

2010 –

Microsoft MVP, 17 times

Most Valuable Professional in Business Applications, awarded yearly for technical leadership and knowledge sharing.

MVP profile ↗

2012

Forbes #1 Rising Star

#1 Rising Star among the best innovators in Central and Eastern Europe, at age 29.

Forbes.pl ↗

2012

Deloitte #1 CEO in Central Europe

#1 CEO of the most dynamic companies in Central Europe, Deloitte Technology Fast50 CE.

Deloitte report ↗

Education

2018Stanford University

Course, Innovative Technology Leader Program

2005 - 2009University of Oxford

Master of Science, Software Engineering

2002 - 2005Polish-Japanese Institute of Information Technology

Bachelor of Science, Computer Science

2003 - 2004National University of Ireland

International stipend, Computer Science

Investments

The next decade of enterprise software is agents doing the work people and legacy systems do today. The winners won't have the best demo. They'll pass security review, integrate with the system of record and survive procurement.

1

Agentic AI for the enterprise

Agents that execute real processes with permissions, audit trails and humans in the loop.

2

NeuroAI

Post-LLM, intelligence inspired by the brain and cognitive science.

3

CRM & the front office

Sales, service, marketing and contact center, on top of or replacing Dynamics 365 and Salesforce.

4

Vertical AI

Insurance, financial services, wholesale, telecom and manufacturing.

Process

  • First response48 hours
  • WireWithin 5 business days
  • InstrumentsSAFE, convertible, priced
  • RoleLead, co-lead or follow
  • Board seatNot required

Beyond the money

  • Enterprise market. Two decades of relationships with C-level and delivering value to global enterprises.
  • The Microsoft ecosystem. Key Microsoft partner in Europe, navigating the partner ecosystem, Dynamics 365 and Power Platform.
  • Product & architecture. Oxford MSc in Software Engineering, founding CTO. Fast, honest feedback.

Portfolio & funds

NsureInsurtech
USA
founding CTO
IntelliseqGenomics & AI
Poland
direct
endeavorGrowth fund
global
LP
bValueVC
CEE
LP
EPIC VenturesVC
CEE
LP

Not a fit: consumer apps, gaming, crypto.

Publications and interviews

Published articles

  • OnAgenticCRM.com · September 2026The state of the Agentic Enterprise in August 2026Read
  • OnAgenticCRM.com · August 2026The state of the Agentic Enterprise in July 2026Read
  • OnAgenticCRM.com · July 2026What an 87-year old conjecture falling on a Sunday night tells us about who actually captures value from frontier AIRead
  • OnAgenticCRM.com · July 2026The Permission Problem: your AI agents' biggest risk is authorizationRead
  • OnAgenticCRM.com · June 2026The button that broke the agentRead
  • OnAgenticCRM.com · June 2026Agentforce ARR up 205% and Gartner says 40% of enterprises will pull their agents back by 2027Read
  • OnAgenticCRM.com · May 2026Five engineering competencies that separate a production AI agent from a demoRead
  • OnAgenticCRM.com · May 2026Microsoft’s 35.8% problem with Copilot is a category problemRead
  • OnAgenticCRM.com · May 2026Processes Before Prompts - why agentic CRM will be won on the process layerRead
  • Medium.com · May 2020So, you hired a Scrum Master, an Agile Coach and you’re Agile now. Congratulations, you’re not!Read
  • Medium.com · January 2020Top 5 buzzwords (that will not deliver) in business and technology in 2020.Read
  • Towards Data Science (Medium.com) · December 2019Why are progressing AI democratization and data-first approach not necessarily good things?Read
  • MIT Sloan Management Review (Polska) · June 2019What's Next With CRM? Five Challenges In Managing Customer Relationships in 2020.Read
  • Medium.com · April 2019Social selling doesn’t work and will be dead by 2021. Here is why.Read
  • ITWiz · February 2016Microsoft Dynamics CRM: Evolution Instead Of RevolutionRead
  • Wirtschaftsnachrichten (printed edition) · November 2015Near Future Of CRM Systems And Organization Management
  • book · May 2012The CRM Field GuideAmazon
  • Puls Biznesu (printed edition) · March 2012Challenge: CRM in the wholesale industry

Media coverage and podcasts

  • podcast · Business Marketer · August 2026[PL] Proces przed promptem - jak skutecznie wdrażać AI - wywiad z Jakubem SkałbaniąListen (Polish)
  • interview · xyz.pl · March 2026[PL] Jakub Skałbania o samodzielnym inwestowaniu w startupy: Droga donikąd, niektórzy urwali się z TikToka (WYWIAD)Read (Polish)
  • interview · xyz.pl · August 2025[PL] Netwise zmienia strategię sprzedaży i nie odpuszcza przejęćRead (Polish)
  • podcast · CRN · August 2022[PL] Jakub Skałbania o biznesie IT: nie każde wdrożenie ma sensListen (Polish)
  • podcast · Business Marketer · July 2021[PL] Jakich błędów unikać w pozyskiwaniu klientów na LinkedIn - rozmowa z Jakubem SkałbaniąListen (Polish)
  • podcast · 20. Piętro · February 2020[PL] 20te piętro: Jakub Skałbania, NetwiseListen (Polish)
  • interview · Fast Company · November 2019Better-educated, higher-paid workers will be ‘most affected’ by AI, per new study.Read
  • interview · Rzeczpospolita · October 2016Seven sins in CRM implementations.Read
  • interview · CRN.pl · June 2016How will Microsoft take advantage of LinkedIn?Read
  • interview · CRN.pl · January 2016What will 2016 bring in IT?

60+ speeches since 2008.

From Redmond and Las Vegas to Riyadh, Sydney and Barcelona: CRM, customer service, low-code and AI in the enterprise.

20242 talks
  • Customer Service reimagined with AIMicrosoft Tech BriefMay 2024 · Riyadh, Saudi Arabia
  • AI in CRMCommercial Strategy Council Meeting, Conference BoardApril 2024 · Warsaw, Poland
20234 talks
  • Next gen GPT automation with AI Builder and Power AutomateMicrosoft Power Platform ConferenceOctober 2023 · Las Vegas, NV, USA
  • Generative AI and Copilot in contact centersCIONET Digital-first Contact CenterOctober 2023 · Warsaw, Poland
  • Generative AI and Power Automate in insuranceMicrosoft Power Champions Show & TellJuly 2023 · online
  • The Future of Digital Sales and Employee ProductivityMicrosoft digital event for CEMA regionApril 2023 · online
20221 talk
  • Building fusion teams - Power Platform and Azure better togetherMicrosoft Power Platform ConferenceSeptember 2022 · Orlando, FL, USA
20201 talk
  • Customer data enrichment as the way to gain customer insights and Next Best Actions.Microsoft Innovation DayNovember 2020 · online
20193 talks
  • Why is Citizen Development not a replacement for a CRM system?Microsoft Innovation DayNovember 2019 · Warsaw, Poland
  • The most important aspects of Dynamics 365 enterprise deployments in telecommunications.Microsoft Innovation DayNovember 2019 · Warsaw, Poland
  • What's new with Dynamics 365 Wave 2 Licensing?M365FL Group meetupOctober 2019 · Ft. Lauderdale, USA
20185 talks
  • Low-code development of business applications with PowerApps, PowerBI and Dynamics.Microsoft Power Platform Technical BootcampNovember 2018 · Toronto, Canada
  • How to engage self-service and AI to decrease customer service costsNext Generation Customer CareNovember 2018 · Warsaw, Poland
  • Reaching Digital Excellence in Financial services thanks to modern business applicationsDigital Business Transformation 2018March 2018 · Warsaw, Poland
  • How to harness the Digital Excellence Model to build an agile organization in Financial ServicesCIONet Digital Excellence WorkshopFebruary 2018 · Warsaw, Poland
  • Customer Engagement in the digital era - CRM, ERP, AI and customer insightsMicrosoft Dynamics 365 Sales UniversityFebruary 2018 · Online
20175 talks
  • Customer Engagement in the digital era - CRM, ERP, AI and customer insightsMicrosoft Dynamics 365 Sales UniversityDecember 2017 · Sydney, Australia
  • The future of CRM and ERP with machine learning and predictive analyticsBuilding value with Microsoft Dynamics PlatformNovember 2017 · Redmond, USA
  • Customer Experience in the era of omni-channelDynamics Days 2017May 2017 · Warsaw, Poland
  • Increasing sales channel performance with Partner Relationship ManagementMicrosoft Enterprise WorkshopApril 2017 · Warsaw, Poland
  • Better customer service with Microsoft Dynamics 365 and line-of-business appsMicrosoft Enterprise WorkshopApril 2017 · Warsaw, Poland
20166 talks
  • Digital transformation in the Financial sectorMicrosoft for BusinessNovember 2016 · Warsaw, Poland
  • Digital transformation with Microsoft technologiesDynamics Business Forum 2016September 2016 · Warsaw, Poland
  • Digital transformation of Microsoft Dynamics customersMicrosoft Company Meeting 2016September 2016 · Sopot, Poland
  • How to build a role model company for embracing cloud CRM in the Enterprise sectorMicrosoft Worldwide Partner Conference 2016July 2016 · Toronto, Canada
  • Customizing CRM for mobile. Intro and Important ConsiderationseXtremeCRM 2016April 2016 · Warsaw, Poland
  • Application Lifecycle Management best practices during CRM projectseXtremeCRM 2016April 2016 · Warsaw, Poland
20153 talks
  • The role of IT department in a successful CRM implementationMicrosoft CIO SummitOctober 2015 · Spała, Poland
  • CRM and real-time data analysis with Power BIMicrosoft Enterprise RoundtableApril 2015 · Warsaw, Poland
  • New approach to Sales Productivity with Dynamics CRM and Microsoft Cloudbespoke executive eventMarch 2015 · Toruń, Poland
20144 talks
  • Increasing Sales Productivity with thorough integration of cloud technologiesConvergence 2014 EMEANovember 2014 · Barcelona, Spain
  • Redefined Customer Care with Microsoft Dynamics CRM and Unified Service DeskConvergence 2014 EMEANovember 2014 · Barcelona, Spain
  • Using Microsoft Dynamics CRM for MBO and goal managementOnline webinarSeptember 2014 · online
  • Administering Microsoft Dynamics CRM deployment - deep diveConvergence 2014September 2014 · Warsaw, Poland
20133 talks
  • How to gain modern 360-degree view of Customer's activities with social and mobile CRMIntelligence in BusinessOctober 2013 · Warsaw, Poland
  • The future of CRM - mobile, social and big dataBespoke executive eventAugust 2013 · Budapest, Hungary
  • The roadmap of Dynamics CRM (ask the MVPs)Convergence 2013March 2013 · New Orleans, USA
20124 talks
  • How various users use CRM. Real stories about user adoption of CRMSales Process OptimizationMarch 2012 · Warsaw, Poland
  • Success factors of CRM deploymentsSales Process OptimizationMarch 2012 · Warsaw, Poland
  • The roadmap of Dynamics CRM (ask the MVPs)extremeCRM 2012February 2012 · Berlin, Germany
  • CRM Toolbox - best community tools for Microsoft Dynamics CRMextremeCRM 2012February 2012 · Berlin, Germany
20116 talks
  • Microsoft Dynamics CRM 2011 customization - intensive trainingCRM 2011 CustomizationDecember 2011 · Reykjavik, Iceland
  • Sales, marketing and service management with Microsoft Dynamics CRM 2011CRM 2011 Deep-Dive WorkshopDecember 2011 · Reykjavik, Iceland
  • Selection criteria for successful CRM - how does IT support business in a CRM implementationEffective Sales on competitive marketsMay 2011 · Warsaw, Poland
  • Data visualization and dashboards in Dynamics CRM 2011extremeCRM 2011April 2011 · Prague, Czech Republic
  • Dynamics CRM 2011 and Microsoft Online Services - Full integrationextremeCRM 2011April 2011 · Prague, Czech Republic
  • Dynamics CRM 2011 and SharePointxRM Polish User GroupJanuary 2011 · Warsaw, Poland
20109 talks
  • xRM in the Cloud with CRM Online and Office365xRM Acceleration LabDecember 2010 · Redmond, USA
  • Agile development of xRM solutions using Dynamics CRM 2011eXtremeCRM 2010November 2010 · Las Vegas, USA
  • Microsoft Dynamics CRM 2011 and SharePointeXtremeCRM 2010November 2010 · Las Vegas, USA
  • Ask-The-Expert zoneMicrosoft Technology Summit 2010October 2010 · Warsaw, Poland
  • Successful CRM implementation in financial servicesBespoke Executive EventJuly 2010 · Polanica Zdrój, Poland
  • Risks and threats in CRM implementation projectsBespoke Executive EventJuly 2010 · Polanica Zdrój, Poland
  • Building line-of-business applications using Microsoft Dynamics CRM platformxRM as a new dimension of CRMApril 2010 · Warsaw, Poland
  • xRM Customer stories - Dynamics CRM integration with legacy systemsxRM as a new dimension of CRMApril 2010 · Warsaw, Poland
  • Microsoft Dynamics CRM as a Rapid Development PlatformWarsaw IT DaysMarch 2010 · Warsaw, Poland
20093 talks
  • CRM Developer Toolkit - what's that?Dynamics xRM Polish User GroupOctober 2009 · Warsaw, Poland
  • Ask-The-Expert zoneMicrosoft Technology SummitSeptember 2009 · Warsaw, Poland
  • The future of Dynamics CRM - what's planned in CRM "5"?Dynamics xRM Polish User GroupMay 2009 · Warsaw, Poland
20083 talks
  • Building line-of-business applications using Microsoft Dynamics CRM 4.0 and SharepointMicrosoft Partner Strategy ConferenceSeptember 2008 · Ryn, Poland
  • Ask-The-Expert zoneMicrosoft Technology SummitSeptember 2008 · Warsaw, Poland
  • The future of Dynamics CRM - what's planned in CRM "5"?Dynamics xRM Polish User GroupMay 2008 · Warsaw, Poland

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